DIVINE CAR SPA

— TERMS & CONDITIONS — (Part 1)

Terms & Conditions

Effective Date: August 4, 2026

Welcome to DIVINE CAR SPA. These Terms & Conditions (“Terms”) govern your access to and use of the website, products, services, customer support channels, online booking facilities, WhatsApp Business communications, Rich Communication Services (RCS), SMS notifications, and any other digital services provided by DIVINE CAR SPA.

By accessing our website, contacting us through WhatsApp, RCS, phone, email, or using any service offered by DIVINE CAR SPA, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any provision contained herein, you should discontinue the use of our website and services immediately.

These Terms have been drafted in accordance with applicable laws of India, including the Information Technology Act, 2000, applicable consumer protection laws, and industry best practices. Where our communication channels involve Meta’s WhatsApp Business Platform or RCS messaging, these Terms are also intended to support compliance with applicable platform policies.

1. Introduction

DIVINE CAR SPA (“Company,” “we,” “our,” or “us”) operates professional automobile cleaning, detailing, polishing, coating, interior care, maintenance, and related customer services. Our objective is to provide convenient, transparent, and high-quality vehicle care while maintaining responsible business practices.

These Terms establish the legal relationship between DIVINE CAR SPA and every visitor, customer, or user who accesses our website or communicates with us through digital channels.

The Terms apply to:

  • Website visitors
  • Customers booking vehicle services
  • Individuals requesting quotations
  • Customers communicating through WhatsApp Business
  • Users receiving RCS notifications
  • Individuals subscribing to promotional offers
  • Corporate customers
  • Fleet owners
  • Any person interacting with our digital platforms

2. Definitions

For the purpose of these Terms:

“Business” refers to DIVINE CAR SPA.

“Website” means the official website operated by DIVINE CAR SPA together with all associated webpages.

“Services” include, but are not limited to:

  • Car washing
  • Interior cleaning
  • Exterior detailing
  • Ceramic coating
  • Paint protection
  • Polishing
  • Vacuum cleaning
  • Steam cleaning
  • Vehicle sanitization
  • Glass treatment
  • Engine cleaning
  • Upholstery care
  • Subscription vehicle maintenance packages
  • Customer support

“User” means any visitor, customer, client, or person using our website or communicating with us.

“WhatsApp Business Platform” refers to Meta’s official business messaging platform.

“RCS” means Rich Communication Services used for business messaging.

“Content” means all information, graphics, logos, images, text, videos, service descriptions, pricing information, promotional material, and digital assets available on our website.

“Account” means any registered customer profile, booking account, or digital identity created for accessing our services.

3. Acceptance of Terms

By using the services of DIVINE CAR SPA, you expressly agree to comply with these Terms.

Your continued use of our services signifies your acceptance of:

  • These Terms & Conditions
  • Our Privacy Policy
  • Booking policies
  • Cancellation policies
  • Payment terms
  • WhatsApp communication policies
  • RCS communication policies
  • Applicable Indian laws

If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind such organization to these Terms.

If you disagree with any portion of these Terms, you must discontinue use of our services immediately.

4. Description of Services

DIVINE CAR SPA provides professional vehicle care and maintenance services for individual and commercial customers. Depending on operational availability, our services may include:

  • Exterior washing
  • Premium foam wash
  • Interior vacuuming
  • Dashboard cleaning
  • Leather treatment
  • Fabric seat cleaning
  • Glass cleaning
  • Tyre dressing
  • Engine bay cleaning
  • Paint polishing
  • Scratch reduction
  • Ceramic coating
  • Paint protection
  • Water spot removal
  • Headlight restoration
  • Vehicle sanitization
  • Subscription maintenance packages
  • Corporate fleet services
  • Promotional campaigns
  • Service reminders
  • Digital invoices
  • Appointment scheduling

Service availability may vary depending upon location, vehicle type, weather conditions, staffing, and operational requirements.

DIVINE CAR SPA reserves the right to modify, suspend, discontinue, or improve any service without prior notice whenever necessary for operational, legal, or business reasons.

5. Eligibility

To use our services, you must:

  • Be at least 18 years of age or have the consent of a legal guardian.
  • Provide accurate booking information.
  • Supply valid contact details.
  • Own the vehicle or have authorization from the vehicle owner.
  • Comply with all applicable laws.

You agree not to:

  • Provide false identity information.
  • Use another person’s vehicle details without permission.
  • Misrepresent ownership.
  • Use our services for unlawful purposes.
  • Attempt fraudulent bookings.

DIVINE CAR SPA reserves the right to refuse service if eligibility requirements are not met or if misuse, fraud, or unlawful activity is suspected.

6. Account Registration

Certain services may require customers to register an account or provide personal information for booking, communication, invoices, or service history.

You agree that:

  • All information submitted is accurate and current.
  • You will promptly update any changes to your contact information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities conducted through your account.
  • You will immediately notify DIVINE CAR SPA of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts containing inaccurate, misleading, fraudulent, or incomplete information.

7. User Responsibilities

Every customer agrees to use our website and services responsibly.

You agree to:

  • Provide accurate vehicle details.
  • Arrive on time for scheduled appointments.
  • Follow service instructions provided by our staff.
  • Inform us of any existing vehicle damage before service.
  • Make payments as agreed.
  • Respect our employees and representatives.
  • Use communication channels responsibly.

You shall not:

  • Abuse or harass employees.
  • Upload malicious software.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Use automated bots without permission.
  • Misuse promotional offers.
  • Provide false complaints.
  • Engage in fraudulent payment practices.

Violation of these obligations may result in suspension of services or legal action where appropriate.

8. Payment & Billing Terms

Customers agree to pay all applicable charges for services booked with DIVINE CAR SPA.

Payments may be accepted through:

  • Cash
  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets
  • Other approved payment methods

Prices displayed on our website or communicated through official channels are subject to change without prior notice unless a confirmed booking has already been accepted.

Invoices may include:

  • Applicable GST (where required)
  • Service charges
  • Add-on services
  • Taxes prescribed under Indian law

Customers are responsible for reviewing invoices before making payment.

If payment fails due to banking errors, payment gateway issues, insufficient balance, or technical failures, DIVINE CAR SPA reserves the right to suspend service until payment is successfully completed.

Refunds, where applicable, will be processed in accordance with our cancellation and refund policies and may take several business days depending on the payment provider.

Any promotional discounts, coupons, or offers are subject to their respective terms and may be withdrawn or modified at the Company’s discretion.

9. Subscription Renewal & Termination

Where DIVINE CAR SPA offers vehicle maintenance plans, membership programs, or subscription-based services, the following provisions apply:

  • Subscription validity will be communicated at the time of purchase.
  • Benefits are limited to the subscribed plan.
  • Renewal may require payment of applicable charges.
  • Promotional pricing may not apply to future renewals.
  • Certain subscriptions may automatically expire unless renewed.

DIVINE CAR SPA reserves the right to suspend or terminate any subscription if:

  • Payment remains overdue.
  • Fraudulent activity is detected.
  • False information has been provided.
  • Services are misused.
  • Platform policies or applicable laws are violated.

Customers may request cancellation of eligible subscriptions by contacting our customer support. Any applicable refunds will be governed by the specific terms of the purchased plan and relevant consumer protection laws.