DIVINE CAR SPA

The image features a showroom with large windows allowing natural light to illuminate a sleek white sports car. Several other vehicles are also present, reflecting a modern and luxurious setting. The outside view shows office buildings and greenery.

Our Story

— PRIVACY POLICY — (Part 1)

Effective Date: August 4, 2026

Welcome to DIVINE CAR SPA. This Privacy Policy explains how DIVINE CAR SPA (“Company,” “we,” “our,” or “us”) collects, uses, stores, processes, protects, and shares your personal information when you visit our website, book our vehicle care services, contact us through WhatsApp Business, Rich Communication Services (RCS), telephone, email, or any other official communication channel.

At DIVINE CAR SPA, we respect your privacy and are committed to protecting your personal information in accordance with the applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and industry best practices. This Privacy Policy also supports compliance with Meta (WhatsApp Business Platform) policies and RCS Business Messaging guidelines.

By accessing our website or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Introduction

DIVINE CAR SPA provides professional vehicle washing, detailing, ceramic coating, polishing, interior cleaning, maintenance packages, appointment scheduling, and customer support services.

To provide these services efficiently, we collect certain information that enables us to:

  • Process service bookings
  • Confirm appointments
  • Provide customer support
  • Send invoices
  • Deliver service updates
  • Improve customer experience
  • Maintain security
  • Meet legal obligations
  • Communicate through WhatsApp Business and RCS where you have provided your consent or where permitted by law

We collect only the information reasonably necessary for these legitimate business purposes and implement appropriate safeguards to protect it.

2. Information We Collect

Depending on your interaction with DIVINE CAR SPA, we may collect the following categories of information.

A. Personal Information

When you book a service, submit an enquiry, or contact us, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Residential or service location (if required)
  • Billing address
  • Vehicle registration number
  • Vehicle make and model
  • Preferred appointment date and time
  • Customer identification details voluntarily provided
  • GST details (for business customers, if applicable)

You are responsible for ensuring that the information you provide is accurate and up to date.

B. Booking and Service Information

To deliver our services, we may collect:

  • Service history
  • Booking details
  • Appointment records
  • Selected service package
  • Vehicle condition notes
  • Before-service observations
  • After-service records
  • Customer feedback
  • Warranty details (where applicable)
  • Payment status
  • Invoice information

This information helps us maintain accurate service records and improve future customer experiences.

C. Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language preferences
  • Screen resolution
  • Date and time of access
  • Pages visited
  • Referral source
  • Session duration
  • Error logs

This information is used to enhance website performance, security, and user experience.

D. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Maintain website functionality
  • Improve page performance
  • Analyze visitor behavior
  • Understand website traffic
  • Enhance user experience
  • Support security measures

Cookies generally do not identify you personally unless you voluntarily provide personal information through our website.

You may manage or disable cookies through your browser settings, although doing so may affect certain website features.

E. Communication Information

When you contact DIVINE CAR SPA, we may retain records of:

  • Email communications
  • Phone enquiries
  • Customer support requests
  • WhatsApp Business conversations
  • RCS business messages
  • SMS communications
  • Complaint records
  • Feedback submissions
  • Service requests

These records help us improve customer support, resolve disputes, maintain service quality, and comply with legal obligations.

F. Payment Information

If you make payments for our services, payment-related information may include:

  • Payment method
  • Transaction reference number
  • Payment status
  • Invoice number
  • Billing information

DIVINE CAR SPA does not store complete debit card, credit card, UPI PIN, internet banking credentials, or other sensitive payment authentication information. Such information is processed securely by authorized payment service providers.

G. WhatsApp Business & RCS Message Data

When you communicate with us through WhatsApp Business or RCS, we may process:

  • Mobile number
  • Message content
  • Customer queries
  • Appointment confirmations
  • Service reminders
  • Booking updates
  • Promotional preferences (where consent has been provided)
  • Message delivery status
  • Read receipts (where supported by the platform)
  • Interaction timestamps

We do not use WhatsApp or RCS messaging for unsolicited communications. All communications are conducted in accordance with applicable platform policies and legal requirements.

3. Purpose of Data Collection

DIVINE CAR SPA collects and processes your information for legitimate business purposes, including:

  • Processing vehicle service bookings
  • Scheduling appointments
  • Providing requested services
  • Managing customer accounts
  • Issuing invoices
  • Processing payments
  • Responding to enquiries
  • Providing customer support
  • Sending appointment reminders
  • Notifying customers about service completion
  • Delivering digital receipts
  • Managing warranties
  • Improving service quality
  • Conducting customer satisfaction surveys
  • Detecting fraud
  • Preventing misuse of our services
  • Ensuring website security
  • Complying with legal obligations
  • Maintaining internal business records
  • Sending important business communications
  • Providing updates regarding our services
  • Communicating through WhatsApp Business or RCS where appropriate and permitted

We do not collect personal information for purposes that are unrelated to our legitimate business activities without obtaining appropriate consent where required.

4. Consent for WhatsApp & RCS Data Processing

DIVINE CAR SPA uses official communication platforms, including WhatsApp Business Platform and Rich Communication Services (RCS), to provide convenient customer support and service updates.

By voluntarily sharing your mobile number or initiating communication with us through these platforms, you consent to receive relevant business communications such as:

  • Booking confirmations
  • Appointment reminders
  • Service status updates
  • Digital invoices
  • Customer support responses
  • Vehicle service reminders
  • Promotional messages, offers, or announcements only where you have expressly opted in or where permitted by applicable law

We respect your communication preferences. You may opt out of promotional messages at any time by following the unsubscribe instructions provided in the message or by contacting us directly. Please note that opting out of promotional communications will not affect our ability to send essential service-related notifications.

All WhatsApp Business and RCS communications are intended to comply with Meta Business Messaging Policies, RCS Business Messaging Guidelines, and applicable Indian regulations.

5. Legal Basis for Processing

DIVINE CAR SPA processes personal information based on one or more of the following lawful grounds:

  • Your consent, where required
  • Performance of a contract, such as processing your booking and delivering requested services
  • Compliance with legal and regulatory obligations
  • Protection of our legitimate business interests, including fraud prevention, service improvement, customer support, and information security
  • Establishment, exercise, or defense of legal claims where necessary

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing that occurred before the withdrawal or processing required by law or necessary to fulfill an existing contractual obligation.

6. How We Use Collected Data

The information collected by DIVINE CAR SPA is used responsibly and only for purposes consistent with this Privacy Policy.

We may use your information to:

  • Deliver requested vehicle care services
  • Schedule and manage appointments
  • Verify customer identity where necessary
  • Maintain service records
  • Improve our services and customer experience
  • Respond to enquiries and complaints
  • Provide technical and customer support
  • Process billing and payments
  • Generate invoices and receipts
  • Send booking confirmations and service notifications
  • Communicate important updates regarding appointments or business operations
  • Send promotional communications where legally permitted and with appropriate consent
  • Analyze website performance and user engagement
  • Detect, investigate, and prevent fraud or unauthorized activities
  • Ensure compliance with applicable laws, court orders, and regulatory requirements
  • Protect the rights, property, and safety of DIVINE CAR SPA, our customers, employees, and business partners

We do not sell your personal information to third parties. Any sharing of information is limited to legitimate operational, legal, or service-related purposes and is carried out with appropriate safeguards.

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Stay Secure

Your privacy matters to us—trust Divine Car Spa to keep your data safe and sound.

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